Return and Refunds Policy

 

 Return Window

We offer a 30-day window for returns or exchanges, calculated from the original order delivery. If 30 days have passed, the item is not eligible for return or exchange.

 

Eligibility for Returns & Exchanges

To be eligible, the product must meet all of the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.

  • Original Packaging & Tags: It must be returned in the original packaging with all original tags and labels still securely attached.

  • Customer Damage: The item must not have been damaged by the customer.

Returns and exchanges are processed for the following justifiable reasons:

  • The product was damaged in transit (proof required).

  • The customer received the wrong product (e.g., incorrect size, color, or item).

  • The product has a manufacturing defect (proof required).

MANDATORY REPORTING: Any claim regarding defect, damage, or incorrect product must be reported to us within 48 hours of delivery with accompanying image or video proof. Failure to provide timely proof will result in the claim being rejected.

 

Non-Returnable & Non-Refundable Items

The following items are final sale and cannot be returned, refunded, or exchanged under any circumstances:

  • Personalized or Customized Products.

  • Items marked as Final Sale or Clearance.

 

Shipping Costs: Stop Confusing Yourself

  • Customer Responsibility: The customer is responsible for bearing the cost of return shipping.

  • Your Discretion (Damage/Error Only): We will only cover the return shipping costs if the return is a result of our error (e.g., incorrect item shipped) or if the item was damaged in transit.

  • Non-Refundable: Original shipping costs are non-refundable.

 

How to Initiate a Return

  1. Contact First: DO NOT send the item back before contacting us. Initiate the return process by emailing us at zafashioncloud@gmail.com.

  2. Required Information: Your email must clearly state your Name, Email Address, Order Number/ID, and the Reason for Return.

  3. Instruction: Our representative will review your request and send you the return shipping instructions within 24 working hours.

 

How to Exchange

An exchange is processed as a new order.

    1. Follow the "How to Initiate a Return" process above to return the item you wish to replace.

    2. Simultaneously, place a new order for the desired item (new size, color, etc.) on our website.